Your website is now developed and looks fantastic, but did you know that WordPress plugins need updating on a monthly basis to maintain the websites security and integrity? At eSolutions we can manage this process for you so that you can concentrate on what you do best.
A website maintenance plan is one of keys to the ongoing success of your website. Maintaining content and updating images or products is essential to keeping customers coming back. It also helps to maintain search engine rankings in short your website requires maintenance.
Below you can view our website maintenance services, web maintenance rates and inclusions or please contact us for any special requirements.
| Features | Business | SME | Enterprise |
|---|---|---|---|
| Support Ticketing When you email your website update to our support ticketing system, your updates are automatically posted to the to-do list for one of our support developers. |
One (Up to 1 hour of related support time is included. New development scripting is not included) | Two (Up to 2 hours of related support time is included. New development scripting is not included) | Five (Up to 4 hours of related support time is included. New development scripting is not included) |
| Updates made during normal business hours (After hours, weekends & holidays aren’t covered) | Included | Included | Included |
| CMS Support | Included | Included | Included |
| Email/Webmail/Mobile Support | Included | Included | Included |
| Turnaround Time * Essential business critical support requests will be handled first |
Four Business Days Max (Clients on support plans, receive priority issue ticketing) | Three Business Days Max (Clients on support plans, receive priority issue ticketing) | Two Business Days Max (Clients on support plans, receive priority issue ticketing) |
| WordPress CMS monthly upgrades / security patches. Security is of the utmost importance in these times. If your site has a shopping cart, content management system or other plugin installed, it needs to be updated as updates are released to protect the site from being exploited. | Included | Included | Included |
| Monthly Investment | $99 | $330 | $440 |
| ORDER NOW | ORDER NOW | ORDER NOW |
(Receives lower support ticket priority than the monthly maintenance packages)
For customers who don’t need the routine maintenance, we also offer web maintenance on an hourly basis. The web maintenance services include the same as our monthly plans, but they’re calculated by the hour.
| Features | Design & Support | Development |
|---|---|---|
| Rates | $110 | $132 |
| Billing | Billed in 30 minute increments | Billed in 30 minute increments |
Looking for support out of normal business hours? We also offer after hours support plans that can work for your needs.
| Features | HTML & Basic CMS Sites | CMS Driven Sites w/ Some Customization | Ecommerce & Custom Development Sites |
|---|---|---|---|
| Criteria | HTML or CMS sites with under 25 hours of development customisation | CMS sites with between 25 hours and 150 hours of development customisation | HTML or CMS sites with over 150 hours of development customization |
| Typically issue resolution time | 2 to 3 hours | 4 to 6 hours | 6 to 16 hours (depending on the complexity of the issue) |
| Special after hours, weekend & holiday ticketing system (24/7/365 availability) | Included | Included | Included |
| Monthly after hours, weekend and holiday support cost: (Up to 20 hours of developers time is included in each plan a month, hours beyond the included 20 hours are billed at $110 an hour) | $1,250 a month | $1,750 a month | $2,000 a month |
As businesses grow, our website maintenance service ensures your site continues to meet your company’s needs. Examples of typical website updates include the following:
Your website’s most reliable performance appraisal is the one you receive from customers visiting your site. Questions, comments and suggestions generated from site visitors provides excellent feedback to improve the website. With our website maintenance packages, you can use these suggestions to enhance your site and your online performance.
It is inevitable that your company will provide new services and products for your customers, which you will need to add to your site. Prices will change and products will need updates with old products and services will need to be removed and new products added. With website maintenance, you’ll get the most from your online business.
Our packages include all the standard updates necessary to maintain a website. Examples of services included in our plans include*:
Website changes that require more extensive design work are not covered under website maintenance plans. We’ll provide a quote for these changes when needed.
Examples of website changes that are billable and not covered under the website maintenance plans include*:
Should your website update include a new component to your site, we will contact you to discuss.
Examples of new projects that are not covered under the website maintenance plans include: